Physician recruiting sequence email sms call

By Ben Argeband, Founder & CEO of Heartbeat.ai — Short and humane; plug-and-play templates and timing.

Physicians don’t ignore you because your subject line is weak. They’re in clinic, in procedures, behind a gatekeeper, or protecting personal time. If your outreach doesn’t respect that reality, you’ll get silence (or opt-outs) even with a good role.

This playbook is built for speed and cleanliness: verified contacts, respectful timing, and clear stop rules so you don’t burn candidates or waste touches.

Who this is for

Recruiters who need a simple sequence that gets replies without burning out candidates. If you’re managing multiple reqs and you need a repeatable workflow that your team can run consistently, this is for you.

One operating truth: sequences fail more from bad data than bad copy. Multi-channel works when data is accurate and timing is respectful.

Quick Answer

Core Answer

Run a 10–12 day sequence: email first, then call and SMS, then spaced follow-ups with opt-out and refresh triggers when you see bounces or repeated no-answers.

Key Insight

Fix data quality before copy: verify email deliverability, validate direct dials, and refresh contact data after bounces, wrong numbers, or repeated no-answers.

Best For

Recruiters who need a simple sequence that gets replies without burning out candidates.

Compliance & Safety

This method is for legitimate recruiting outreach only. Always respect candidate privacy, opt-out requests, and local data laws. Heartbeat does not provide medical advice or legal counsel.

Framework: The “No Ghosting” Sequence: Proof → Relevance → Frictionless Next Step

When a physician doesn’t respond, it’s usually one of three issues: they don’t trust the message, it doesn’t feel relevant, or the next step is too much work. This framework fixes all three.

• Proof: who you are, what organization you represent, and what role you’re recruiting for.
• Relevance: one sentence that shows you understand their practice reality (setting, schedule, call, location, or career stage).
• Frictionless Next Step: a yes/no question or two time windows. No long forms. No vague “let me know.”

The trade-off is… the more channels you use, the more your data hygiene and suppression discipline matter. If your email bounces or your SMS hits the wrong person, you don’t just lose a touch—you create risk and brand damage.

Step-by-step method

This physician recruiting sequence email sms call is a day-by-day workflow with branching logic for bounce/no-answer/reply/stop. Use it as your default, then tune timing and messaging based on what your metrics say.

Step 0: Prep (before you touch a candidate)

• Define the one ask: “Open to a 10-minute call?” or “Want a 2-line summary?” Pick one per step.
• Pick proof points: facility type, schedule, call expectations, support, and start timeline (high level).
• Set stop rules: immediate stop on opt-out; stop SMS if they ask for email-only; stop calling if you confirm it’s the wrong person.
• Start with verified contacts: use deliverability tested email (confirmed delivered vs bounced) and validated direct dials (confirmed reachable vs wrong/disconnected) before you judge your copy. See how to find a physician’s email address and how to get a physician’s direct mobile number.

Step 1: Recommended timing windows (local time)

• Email: early morning or early afternoon tends to be easier to process than late evening.
• Calls: avoid obvious clinic rush windows; if you hit a gatekeeper, ask for the best time to reach the physician directly.
• SMS: keep it to one question and one opt-out keyword; use it to schedule, not to pitch.

Operational rule: don’t stack multiple touches in the same day unless the physician is actively engaging. One clean touch beats three noisy ones.

Step 2: Day-by-day sequence with branching logic

Use this table as your runbook. It includes the refresh triggers that keep you from wasting touches on bad data.

TL;DR sequence summary (for your daily task list)

• Day 1: email
• Day 2: call, then SMS (if permitted and documented)
• Day 4: email
• Day 5: call
• Day 6: SMS
• Day 8: email
• Day 10: call
• Day 12: email

Step 3: Gatekeeper handling (10-second script)

If you reach a front desk or service line, don’t argue and don’t pressure. Your goal is to get the right channel or the right time window.

Script: “Hi, this is [Name]. I’m trying to reach Dr. [Last Name] about a physician role. What’s the best way to send a short message, or the best time to call when they can take a quick minute?”

If the office asks you not to call again, treat that as a stop signal for that line and refresh your contact path.

Step 4: What to log in your ATS/CRM (minimum fields)

• Channel: email, call, SMS.
• Outcome code: delivered, bounce, no answer, connected, human answer, reply, wrong person, opt-out.
• Next action: continue sequence, refresh email, refresh phone, switch to email-only, suppress.
• Channel preference: if stated (e.g., “email only”), record and honor it.
• Notes: one line only (what matters for the next touch).

Step 5: Refresh triggers (what to do when the signal changes)

• Email bounce: refresh email before sending any follow-up. Use email verification for healthcare recruiting.
• Wrong number / wrong person: stop calling/texting that line; refresh phone before any further attempts. Use phone validation for provider direct dials.
• Repeated no-answers: treat it as a data-or-timing problem. Validate the number and shift call windows before adding more dials.
• Opt-out: suppress immediately across all channels.

Heartbeat.ai supports this workflow with verified contacts, refresh triggers, and ranked mobile numbers by answer probability so your dials go where you can actually connect.

Diagnostic Table:

Use this to diagnose why your sequence is failing and what to fix first. It’s designed to protect placement speed and prevent wasted touches.

Weighted Checklist:

Score your sequence before you launch it. If you can’t hit 80/100, fix the inputs first.

• (25) Data quality ready: deliverability tested email; validated direct dial; correct specialty/location fields; suppression list applied.
• (20) Proof is clear: who you are, who you represent, and the role are obvious in the first two lines.
• (20) Relevance is specific: one line tied to setting/schedule/call/location. No generic praise.
• (15) Frictionless next step: yes/no question or two time windows; scheduling link optional.
• (10) Consent + opt-out: every channel includes an opt-out path; opt-outs are enforced across systems.
• (10) Refresh triggers defined: bounce, wrong number, and repeated no-answers trigger a refresh before the next touch.

Outreach Templates:

These templates are intentionally short. Personalize only the relevance line and one operational detail. Always include a simple opt-out.

Email #1 (Day 1): Proof + relevance + next step

Subject: Quick question about a [Specialty] role in [City]

Hi Dr. [Last Name] — I’m [Name], a recruiter with [Org]. I’m reaching out about a [Specialty] opening at [Facility/Group] in [City].

Reason I thought of you: [1 line tied to setting/schedule/call/location].

Open to a 10-minute call this week? I can do [Option A] or [Option B].

If you’d rather not get messages from me, reply “opt out” and I’ll stop.

Call voicemail (Day 2 or Day 5): keep it under 20 seconds

“Hi Dr. [Last Name], this is [Name] with [Org]. I’m calling about a [Specialty] role in [City] with [one operational detail]. If it’s easier, I can text or email details—what do you prefer? My number is [Callback].”

SMS #1 (Day 2): identity + yes/no + opt-out

Hi Dr. [Last Name] — [Name] recruiting for a [Specialty] role in [City]. Open to a quick 10-min call this week? Reply YES/NO. Reply STOP to opt-out.

Email #2 (Day 4): one new operational detail

Subject: Re: [City] [Specialty] role — quick detail

Dr. [Last Name] — one detail that may matter: [call schedule / clinic hours / support / setting].

Worth a 10-minute call? [Option A] or [Option B]. If not a fit, reply “opt out” and I’ll close the loop.

SMS #2 (Day 6): A/B choice

Dr. [Last Name] — quick check: would you prefer (A) a 2-line summary by text or (B) a 10-min call? Reply A/B. STOP to opt-out.

Email “close the loop” (Day 8 or Day 12)

Subject: Should I close the loop?

Dr. [Last Name] — I haven’t heard back, so I’ll assume timing is off. Should I (1) stop reaching out, or (2) send a 2-line summary for later?

Reply “opt out” to stop messages.

If you need verified contacts before you run this, start free search & preview data.

Common pitfalls

Common mistake: continuing the sequence after the data is telling you to stop. If you see bounces, wrong numbers, or repeated no-answers, you’re not being persistent—you’re being inefficient.

• Blaming copy before fixing deliverability: if emails aren’t delivered, subject lines don’t matter.
• Dialing the same bad line repeatedly: once a number is flagged wrong person/wrong number, stop and refresh.
• Wrong-person recovery: if someone says you reached the wrong person, reply once with a brief apology and stop contacting that line, then refresh your data path.
• Over-touching: stacking touches creates complaints and opt-outs. Keep it spaced and purposeful.
• No suppression workflow: opt-out must suppress across email, SMS, and call, not just the channel they used.
• Channel mismatch: if they ask for email-only, honor it. If they prefer text, keep it scheduling-only.

How to improve results

Measure this by… tracking outcomes per channel and per step, then fixing the first broken link (data → deliverability → relevance → timing → ask). Don’t optimize step 6 if step 1 is bouncing.

Measurement instructions (required)

• Connect Rate = connected calls / total dials (per 100 dials). Track by time window and by list source.
• Answer Rate = human answers / connected calls (per 100 connected calls). This helps separate “bad numbers” from “screened calls.”
• Deliverability Rate = delivered emails / sent emails (per 100 sent emails). If this is low, stop tweaking copy and fix email quality.
• Bounce Rate = bounced emails / sent emails (per 100 sent emails). Any bounce should trigger an email refresh before the next email step.
• Reply Rate = replies / delivered emails (per 100 delivered emails). Separate positive replies, not-interested, and opt-outs.

Low-effort optimization moves

• Shorten the ask: replace “Can we talk?” with “Open to a 10-minute call?” and offer two windows.
• Make relevance operational: one detail (call schedule, setting, support) beats generic enthusiasm.
• Refresh earlier: after a bounce, wrong number, or repeated no-answers, refresh before you add touches.
• Standardize your notes: log outcomes as bounce/no-answer/wrong person/opt-out/positive so your team can act consistently.

Uniqueness hook: DECISION_TREE worksheet (paste into your ATS)

Use this decision tree to standardize what happens when the candidate signal changes. It prevents wasted touches and keeps your team compliant.

Legal and ethical use

Keep outreach job-related, minimal, and easy to stop. Your best compliance tool is a clean suppression workflow and accurate records.

• Consent and channel choice: follow your organization’s policy for consent and permitted outreach channels, and honor channel preferences when a physician states them.
• Opt-out and suppression: include opt-out language in email and SMS, and suppress immediately across email, SMS, and call systems.
• Wrong-person protection: if you learn a number belongs to someone else, stop contacting it and refresh your data before any further attempts.

Official references: TCPA (FCC) and CAN-SPAM (FTC). For recruiter-focused summaries, see TCPA for recruiters calling/texting physicians and CAN-SPAM for healthcare recruiting.

Evidence and trust notes

This article focuses on operational best practices: verified contacts, respectful timing, and measurable outcomes by step. For how Heartbeat.ai evaluates sourcing, verification, and suppression, read our Trust Methodology.

• Compliance references: TCPA (FCC); CAN-SPAM (FTC).
• Data quality implementation: email verification for healthcare recruiting and phone validation for provider direct dials.

FAQs

How long should a physician outreach sequence run?

Long enough to cover real schedules (clinic days, call, travel) without turning into noise. A 10–12 day sequence with spaced touches is a practical default.

What should I do when emails bounce?

Stop emailing that address immediately, refresh the email, and restart at Day 1 with the corrected address. Don’t send follow-ups into a bouncing inbox.

When should I refresh contact data?

Refresh after an email bounce, a confirmed wrong number/wrong person, or repeated no-answers across multiple attempts. Refreshing is cheaper than burning touches on bad data.

What opt-out language should I include?

Email: “Reply ‘opt out’ and I’ll stop.” SMS: “Reply STOP to opt-out.” Then suppress the record across all channels.

What metrics matter most for this sequence?

Start with Deliverability Rate (delivered emails / sent emails), Bounce Rate (bounced emails / sent emails), Connect Rate (connected calls / total dials), and Reply Rate (replies / delivered emails). Track each per 100 attempts so you can compare steps.

Next steps

• If emails are bouncing, fix deliverability first: verify healthcare recruiting emails.
• If calls aren’t connecting, validate direct dials next: validate provider direct dials.
• When you’re ready to run the sequence with verified contacts, start free search & preview data.

About the Author

Ben Argeband is the Founder and CEO of Swordfish.ai and Heartbeat.ai. With deep expertise in data and SaaS, he has built two successful platforms trusted by over 50,000 sales and recruitment professionals. Ben’s mission is to help teams find direct contact information for hard-to-reach professionals and decision-makers, providing the shortest route to their next win. Connect with Ben on LinkedIn.