\n\n| High Connect Rate but low real conversations<\/td>\n | IVR\/switchboard counted as \u201cconnected\u201d; office lines after-hours<\/td>\n | Track Answer Rate; split results by line type; adjust call windows<\/td>\n | \u201cHow do you define a connected call? Do you label line type per record?\u201d<\/td>\n<\/tr>\n |
\n| Wrong-person answers<\/td>\n | Weak identity matching; number reassignment; stale records<\/td>\n | Require NPI + license matching; suppress wrong-person numbers across the team<\/td>\n | \u201cWhat identity keys back each number? How do you handle reassignment and corrections?\u201d<\/td>\n<\/tr>\n |
\n| Front desk answers on \u201cdirect\u201d numbers<\/td>\n | Office direct line, not mobile; shared line in group practice<\/td>\n | Use office direct during clinic hours; add a manager path; sequence mobile-first in early\/late windows<\/td>\n | \u201cHow do you distinguish office direct vs switchboard vs mobile?\u201d<\/td>\n<\/tr>\n |
\n| Opt-outs not honored across recruiters<\/td>\n | No centralized suppression; notes trapped in personal inboxes<\/td>\n | Implement a shared opt-out list; enforce suppression before dialing<\/td>\n | \u201cHow do you store and apply opt-out suppression across users and exports?\u201d<\/td>\n<\/tr>\n |
\n| Line type exists only in aggregate reporting, not per record (mini-case)<\/td>\n | Vendor can\u2019t support sequencing; recruiters can\u2019t filter or test by line type<\/td>\n | Reject the dataset for direct dial use; require per-record line type in exports and API<\/td>\n | \u201cShow me line type in the export for 50 random records.\u201d<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/span>Weighted Checklist:<\/span><\/h2>\nUse this vendor scorecard to evaluate any physician direct dial database. Total 100 points. If a vendor won\u2019t answer, score it as 0.<\/p>\n |
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