{"id":54141,"date":"2026-02-01T12:22:27","date_gmt":"2026-02-01T18:22:27","guid":{"rendered":"https:\/\/heartbeat.ai\/healthcare\/corrections-update-policy\/"},"modified":"2026-08-31T08:45:46","modified_gmt":"2026-08-31T13:45:46","slug":"corrections-update-policy","status":"publish","type":"post","link":"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/","title":{"rendered":"Corrections Policy (Heartbeat.ai): Request Fixes, See Change Logs, and Track Last Reviewed"},"content":{"rendered":"<p class=\"article-last-updated\"><strong>Last updated:<\/strong> August 31, 2026<\/p>\n<p><img decoding=\"async\" loading=\"false\" class=\"aligncenter\" src=\"http:\/\/hc.heartbeat.ai\/wp-content\/webp-express\/webp-images\/uploads\/2026\/02\/corrections-update-policy-757580d2.png.webp\" alt=\"54140\" \/><\/p>\n<p><strong>Ben Argeband, Founder &amp; CEO of Heartbeat.ai<\/strong> \u2014 Short and direct.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\r\n<div class=\"ez-toc-title-container\">\r\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">What\u2019s on this page:<\/p>\r\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\r\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Who_this_is_for\" >Who this is for<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Quick_answer\" >Quick answer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Why_we_publish_a_corrections_process\" >Why we publish a corrections process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Step-by-step_how_to_request_a_correction\" >Step-by-step: how to request a correction<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#1_Identify_the_page_and_the_exact_issue\" >1) Identify the page and the exact issue<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#2_Provide_a_proposed_correction\" >2) Provide a proposed correction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#3_Send_the_request_through_our_contact_page\" >3) Send the request through our contact page<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#4_What_happens_after_you_submit\" >4) What happens after you submit<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#5_What_youll_see_on_the_page_after_a_correction\" >5) What you&#8217;ll see on the page after a correction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#6_How_correction_types_are_handled\" >6) How correction types are handled<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#7_Handling_disputed_sources\" >7) Handling disputed sources<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#8_What_we_wont_do\" >8) What we won&#8217;t do<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Diagnostic_table_classifying_your_report\" >Diagnostic table: classifying your report<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Checklist_how_we_weigh_a_correction_request\" >Checklist: how we weigh a correction request<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Templates_you_can_copy\" >Templates you can copy<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Template_1_Factual_correction\" >Template 1: Factual correction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Template_2_Outdated_process_update\" >Template 2: Outdated process update<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Template_3_AI-assistance_disclosure_clarification\" >Template 3: AI-assistance disclosure clarification<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Common_pitfalls\" >Common pitfalls<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#How_to_get_a_faster_response\" >How to get a faster response<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Legal_and_ethical_use\" >Legal and ethical use<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Evidence_and_trust_notes\" >Evidence and trust notes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#FAQs\" >FAQs<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Where_do_I_send_a_correction_request\" >Where do I send a correction request?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Do_you_keep_a_change_log\" >Do you keep a change log?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#What_does_%E2%80%9Clast_reviewed%E2%80%9D_mean\" >What does &#8220;last reviewed&#8221; mean?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#How_fast_are_corrections_applied\" >How fast are corrections applied?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Will_you_remove_content_if_its_disputed\" >Will you remove content if it&#8217;s disputed?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#Next_steps\" >Next steps<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/#About_the_Author\" >About the Author<\/a><\/li><\/ul><\/nav><\/div>\r\n<h2><span class=\"ez-toc-section\" id=\"Who_this_is_for\"><\/span>Who this is for<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you&#8217;re questioning whether a Heartbeat.ai resource on provider mobile phone and email data is accurate or current, this page explains how to request a correction, how we review it, and how updates appear on the page \u2014 including our <strong>change log<\/strong> and <strong>last reviewed<\/strong> conventions. It&#8217;s also for anyone who just needs a fast, direct way to flag an issue.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Quick_answer\"><\/span>Quick answer<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<dl>\n<dt>Core answer<\/dt>\n<dd>Send the page URL, the exact sentence in question, your proposed replacement, and a source through our contact method. We verify the claim, update the page, and document the change with a change log entry and a last reviewed date.<\/dd>\n<dt>Key insight<\/dt>\n<dd>Corrections move fastest when you provide paste-ready replacement text plus a primary source that directly supports the revised claim.<\/dd>\n<dt>Best for<\/dt>\n<dd>Anyone questioning the accuracy or freshness of a page on our site.<\/dd>\n<\/dl>\n<blockquote>\n<p><strong>Compliance &amp; safety<\/strong><\/p>\n<p>This corrections process is for legitimate editorial and outreach questions only. Always respect provider privacy, opt-out requests, and applicable data laws when using contact information sourced through Heartbeat.ai. Heartbeat does not provide medical advice or legal counsel.<\/p>\n<\/blockquote>\n<p>This page covers editorial corrections and updates to our published content. The compliance note above reflects the broader healthcare data context our resources sit in.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_we_publish_a_corrections_process\"><\/span>Why we publish a corrections process<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In healthcare outreach work, bad contact data or outdated guidance wastes time and can create compliance headaches. If a page on our site is wrong, we want it fixed \u2014 and we want the fix to be visible, not silent. Our standard: we fix mistakes, we show what changed, and we make it straightforward to report issues.<\/p>\n<p>We treat corrections as a repeatable workflow rather than a one-off PR fix: clear intake, documented review, visible updates on the page itself. The trade-off is that a documented correction can take a little longer than a quiet edit, but you get a traceable record of what changed and why.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step-by-step_how_to_request_a_correction\"><\/span>Step-by-step: how to request a correction<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_Identify_the_page_and_the_exact_issue\"><\/span>1) Identify the page and the exact issue<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Copy the page URL.<\/li>\n<li>Quote the exact sentence or section that&#8217;s incorrect.<\/li>\n<li>Label the issue type: factual error, outdated process, broken link, unclear wording, or missing context.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_Provide_a_proposed_correction\"><\/span>2) Provide a proposed correction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Write the replacement sentence or paragraph you believe is correct \u2014 paste-ready if possible.<\/li>\n<li>Add a supporting source, ideally official documentation or a primary source.<\/li>\n<li>If it&#8217;s a freshness issue, note what changed (a regulatory update, a new industry guideline, a product change, and so on).<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"3_Send_the_request_through_our_contact_page\"><\/span>3) Send the request through our contact page<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use our <a href=\"http:\/\/heartbeat.ai\/resources\/company\/contact\/\">contact page<\/a> and select the option most relevant to editorial or trust questions. Start your message with &#8220;Correction request&#8221; and include the details from steps 1 and 2.<\/p>\n<p>If you&#8217;re flagging something sensitive \u2014 a privacy concern, a security issue, or potential harm \u2014 say so in the first line so it gets routed appropriately.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_What_happens_after_you_submit\"><\/span>4) What happens after you submit<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>Intake triage:<\/strong> We confirm the scope \u2014 typo, factual claim, process guidance, or a broken link.<\/li>\n<li><strong>Verification:<\/strong> We check the claim against sources and internal context. This step requires manual review and can&#8217;t be fully automated.<\/li>\n<li><strong>Update:<\/strong> We revise the page, adjust citations where relevant, and check that the change doesn&#8217;t introduce new ambiguity.<\/li>\n<li><strong>Documentation:<\/strong> We update the change log and last reviewed date when the change is substantive.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"5_What_youll_see_on_the_page_after_a_correction\"><\/span>5) What you&#8217;ll see on the page after a correction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>Change log entry (for substantive edits):<\/strong> A dated note describing what changed \u2014 for example, a corrected factual statement, an updated process step, or a replaced broken reference.<\/li>\n<li><strong>Last reviewed date:<\/strong> The most recent date a human reviewed the page for accuracy, even if no edits were needed.<\/li>\n<li><strong>Citation updates:<\/strong> If a factual claim changes, we add, replace, or remove citations so the page matches the evidence behind it.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"6_How_correction_types_are_handled\"><\/span>6) How correction types are handled<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>Minor edits<\/strong> (typos, formatting, broken links): fixed quickly; logged only if the fix affects meaning or references.<\/li>\n<li><strong>Factual corrections:<\/strong> updated with supporting sources and logged with a short description of what changed.<\/li>\n<li><strong>Process updates:<\/strong> revised when workflows, tools, or external requirements change, then re-reviewed for consistency with related pages.<\/li>\n<li><strong>Ambiguity or clarity issues:<\/strong> rewritten for operational clarity \u2014 what to do next, what&#8217;s needed, and what to expect.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"7_Handling_disputed_sources\"><\/span>7) Handling disputed sources<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>We favor primary sources:<\/strong> official documentation and direct statements from the responsible organization carry the most weight.<\/li>\n<li><strong>When sources conflict:<\/strong> we may revise wording to reflect uncertainty, add context, or remove a claim that can&#8217;t be cleanly supported.<\/li>\n<li><strong>Citations must match the claim:<\/strong> if the evidence doesn&#8217;t support a sentence as written, we change the sentence rather than stretch the source.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"8_What_we_wont_do\"><\/span>8) What we won&#8217;t do<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>We won&#8217;t publish an unsourced factual change \u2014 a revised claim needs a source behind it.<\/li>\n<li>We won&#8217;t offer medical or legal advice; we can clarify what a page says, but we won&#8217;t weigh in on clinical or legal decisions.<\/li>\n<li>We won&#8217;t act on vague reports \u2014 &#8220;this seems wrong&#8221; without a URL and exact quote usually can&#8217;t be verified or routed.<\/li>\n<li>We won&#8217;t silently change substantive guidance without a change log entry and a refreshed last reviewed date.<\/li>\n<li>We won&#8217;t claim our pages are published without human review \u2014 every substantive update goes through a manual check.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Diagnostic_table_classifying_your_report\"><\/span>Diagnostic table: classifying your report<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Use this table to figure out what you&#8217;re reporting so it routes to the right review path.<\/p>\n<div class=\"table-scroll\" style=\"overflow:auto;-webkit-overflow-scrolling:touch;width:100%\">\n<table class=\"separated-content\">\n<thead>\n<tr>\n<th>Issue type<\/th>\n<th>What you send<\/th>\n<th>What we do<\/th>\n<th>Where it shows up<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Broken link \/ reference<\/td>\n<td>URL + broken destination + suggested replacement link<\/td>\n<td>Replace link; confirm it supports the same claim<\/td>\n<td>Page updated; change log if meaning changes<\/td>\n<\/tr>\n<tr>\n<td>Outdated guidance<\/td>\n<td>What changed + effective date (if known) + source<\/td>\n<td>Rewrite section; align with current workflow<\/td>\n<td>Page updated; last reviewed refreshed; change log entry<\/td>\n<\/tr>\n<tr>\n<td>Factual error<\/td>\n<td>Exact quote + corrected text + source<\/td>\n<td>Verify; correct; add\/adjust citations<\/td>\n<td>Change log entry describing correction<\/td>\n<\/tr>\n<tr>\n<td>Ambiguous wording<\/td>\n<td>Sentence + your interpretation + what it should mean<\/td>\n<td>Rewrite for operational clarity<\/td>\n<td>Page updated; may be logged if substantive<\/td>\n<\/tr>\n<tr>\n<td>AI-assistance disclosure question<\/td>\n<td>Which page + what you want clarified<\/td>\n<td>Confirm whether AI-assisted drafting was used and whether the human review checklist and citation rules were applied<\/td>\n<td>Trust notes \/ editorial note updated as needed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Checklist_how_we_weigh_a_correction_request\"><\/span>Checklist: how we weigh a correction request<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When we review a request, we informally score it for speed and risk. Use the same lens to submit a higher-signal request:<\/p>\n<ul>\n<li><strong>Specificity:<\/strong> did you include the exact quote and its location (heading\/paragraph)? This matters most \u2014 vague reports are the biggest bottleneck.<\/li>\n<li><strong>Evidence quality:<\/strong> is the source primary or official, and directly relevant to the claim?<\/li>\n<li><strong>Proposed replacement:<\/strong> did you provide corrected wording we can use with minimal editing?<\/li>\n<li><strong>Impact:<\/strong> does the issue affect decisions, compliance, or day-to-day workflow?<\/li>\n<li><strong>Scope clarity:<\/strong> is this one claim, or does it point to a broader rewrite?<\/li>\n<\/ul>\n<p>We apply this thinking to both corrections and general content updates so we prioritize what matters operationally, not what&#8217;s loudest.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Templates_you_can_copy\"><\/span>Templates you can copy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Template_1_Factual_correction\"><\/span>Template 1: Factual correction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Subject:<\/strong> Correction request \u2014 [Page URL]<\/p>\n<p><strong>Message:<\/strong> I&#8217;m requesting a correction on this page: [URL]. The sentence &#8220;[quote]&#8221; appears under [heading]. Proposed replacement: &#8220;[replacement]&#8221;. Source: [link]. Reason: [1\u20132 lines]. If this is substantive, please update the change log and last reviewed date.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Template_2_Outdated_process_update\"><\/span>Template 2: Outdated process update<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Subject:<\/strong> Update request \u2014 process changed \u2014 [Page URL]<\/p>\n<p><strong>Message:<\/strong> This section looks outdated: [URL + heading]. What changed: [describe]. Effective date (if known): [date]. Supporting reference: [link]. Suggested new steps: [bullets].<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Template_3_AI-assistance_disclosure_clarification\"><\/span>Template 3: AI-assistance disclosure clarification<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Subject:<\/strong> Trust note clarification \u2014 AI-assisted drafting disclosure \u2014 [Page URL]<\/p>\n<p><strong>Message:<\/strong> On [URL], can you confirm whether AI-assisted drafting was used and whether a human review checklist was applied? If yes, please add or confirm the disclosure and citation rules in the trust notes.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Common_pitfalls\"><\/span>Common pitfalls<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Vague reports:<\/strong> &#8220;this seems wrong&#8221; without the exact quote slows everything down.<\/li>\n<li><strong>Screenshots without text:<\/strong> images are hard to verify and copy. Paste the exact sentence and URL instead.<\/li>\n<li><strong>No source attached:<\/strong> without a supporting reference, we can&#8217;t responsibly change a factual claim.<\/li>\n<li><strong>Confusing preference with error:<\/strong> if you&#8217;d simply frame something differently, label it as editing feedback, not a factual correction.<\/li>\n<li><strong>Assuming silent edits happen:<\/strong> we document meaningful changes through a change log so readers can track what moved.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"How_to_get_a_faster_response\"><\/span>How to get a faster response<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li><strong>Pinpoint the claim:<\/strong> quote it and name the heading it&#8217;s under.<\/li>\n<li><strong>Provide paste-ready replacement text:<\/strong> one clean paragraph beats a long explanation.<\/li>\n<li><strong>Use a primary source when possible:<\/strong> official documentation outweighs commentary.<\/li>\n<li><strong>State the impact:<\/strong> tell us what decision the error could affect \u2014 workflow, compliance, or outreach practice.<\/li>\n<li><strong>Ask for the right artifact:<\/strong> for substantive issues, request a change log entry and a refreshed last reviewed date.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Legal_and_ethical_use\"><\/span>Legal and ethical use<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Heartbeat.ai resources are written for operational use around healthcare provider outreach and contact data. We don&#8217;t provide medical advice or legal advice. If your use of any guidance touches privacy, outreach consent, or data handling, consult your own counsel and follow applicable laws and platform policies.<\/p>\n<p>For correction requests involving personal data, don&#8217;t include sensitive personal information in your message. Share only the minimum detail needed to identify the page and the issue.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Evidence_and_trust_notes\"><\/span>Evidence and trust notes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This page is part of our trust methodology cluster. For the broader standards behind how we write, review, and maintain resources, see <a href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/\">Heartbeat.ai trust methodology<\/a>.<\/p>\n<p>We align our editorial intent with <a href=\"https:\/\/developers.google.com\/search\/docs\/fundamentals\/creating-helpful-content\">Google&#8217;s guidance on creating helpful, reliable, people-first content<\/a>.<\/p>\n<p><strong>Definition used on this page:<\/strong> a &#8220;substantive&#8221; change is any edit that changes meaning, guidance, or a factual claim \u2014 not just formatting.<\/p>\n<p><strong>On AI-assisted drafting:<\/strong> some pages may be drafted with AI assistance, but publication requires human review against a checklist covering clarity, sourcing, safety, and operational usefulness. Factual claims should be supported by a source link where feasible, and substantive updates refresh the change log and last reviewed date.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"FAQs\"><\/span>FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Where_do_I_send_a_correction_request\"><\/span>Where do I send a correction request?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use the <a href=\"http:\/\/heartbeat.ai\/resources\/company\/contact\/\">Heartbeat.ai contact page<\/a>. Include the page URL, the exact quote, your proposed replacement, and a supporting source.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Do_you_keep_a_change_log\"><\/span>Do you keep a change log?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes. When an update is substantive \u2014 meaning it changes guidance, facts, or interpretation \u2014 we document it in a change log so readers can see what changed.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_does_%E2%80%9Clast_reviewed%E2%80%9D_mean\"><\/span>What does &#8220;last reviewed&#8221; mean?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Last reviewed indicates the most recent date a human reviewed the page for accuracy, clarity, and relevance, even if no edits were required.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_fast_are_corrections_applied\"><\/span>How fast are corrections applied?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Timing depends on complexity and verification needs. Minor fixes can be quick; factual or process changes may require source checks and a broader consistency review across related pages.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Will_you_remove_content_if_its_disputed\"><\/span>Will you remove content if it&#8217;s disputed?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If a claim can&#8217;t be supported or is materially misleading, we&#8217;ll revise or remove it. If it&#8217;s a matter of interpretation, we may clarify the language and add context rather than delete it.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Next_steps\"><\/span>Next steps<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Submit a correction using the <a href=\"http:\/\/heartbeat.ai\/resources\/company\/contact\/\">editorial contact method<\/a> with the exact quote, replacement text, and source.<\/li>\n<li>Review our broader standards in the <a href=\"http:\/\/heartbeat.ai\/resources\/trust-methodology\/\">trust methodology hub<\/a>.<\/li>\n<li>If you want to evaluate Heartbeat&#8217;s workflow for finding provider contact data, start here: <a href=\"https:\/\/heartbeat.ai\/signup\">create a Heartbeat.ai account<\/a>.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"About_the_Author\"><\/span><b>About the Author<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"http:\/\/heartbeat.ai\/resources\/author\/ben-argeband\"><span style=\"font-weight: 400;\">Ben Argeband<\/span><\/a><span style=\"font-weight: 400;\"> is the Founder and CEO of Swordfish.ai and Heartbeat.ai. With deep expertise in data and SaaS, he has built two successful platforms trusted by over 50,000 sales and recruitment professionals. Ben&#8217;s mission is to help teams find direct contact information for hard-to-reach professionals and decision-makers, providing the shortest route to their next win. Connect with Ben on <\/span><a href=\"https:\/\/www.linkedin.com\/in\/ben-m-argeband-2427a8a3\/\"><span style=\"font-weight: 400;\">LinkedIn<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><br \/>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Article\",\"about\":[\"Heartbeat.ai\",\"corrections\",\"updates\"],\"author\":{\"@type\":\"Person\",\"jobTitle\":\"Founder & CEO of Heartbeat.ai\",\"name\":\"Ben Argeband\"},\"headline\":\"Corrections Policy (Heartbeat.ai): Request Fixes, See Change Logs, and Track Last Reviewed\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/heartbeat.ai\/resources\/trust-methodology\/corrections-update-policy\/\",\"@type\":\"WebPage\"},\"publisher\":{\"@type\":\"Organization\",\"name\":\"Heartbeat.ai\",\"url\":\"https:\/\/heartbeat.ai\"}}<\/script><\/p>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use the Heartbeat.ai contact page. 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